Sources, content and user profiles are mapped by a propriety software (crawler and spider)
Proprietary software algorithms filter through spam, doubles and foreign languages
Conversations are structured and classified thanks to Blogmeter's proprietary semantic analysis engine
Easily analyze results through a web based interface
Collects all published user content on the company's social profile and all messages that mention the company and their products.
In depth user insight: is he/she a client? Did they already have a problem? How was it resolved?
Involve members that can best resolve the problem. Manage the team's work through a manual or automatic ticketing system based on their position and expertise.
Analyze a team's performance, relative problems and a client's level of satisfaction.